Packaging guide

We want your returns to be as easy as possible. Follow our helpful guide to avoid delays, damage or your return getting lost. If not packaged properly it could affect refund processing from the retailer.
All toyou returns are subject to the Retailer's own returns policy.

Do

    7 retailers have been found. List of retailers can be found below.
  • Do protect products with cushioning e.g., bubble wrap or polystyrene
  • Do pack using sturdy corrugated cardboard
  • Do secure your package with strapping or tape
  • Do use cushioned jiffy bags or padded envelopes (must be at least A5 sized i.e. 148mm x 210mm x 10mm) for smaller items
  • Do send multiple items using dividers
  • Do remove all labels when reusing packaging
  • Do use triangular or square tubes for rolled items

Do not

    7 retailers have been found. List of retailers can be found below.
  • Do not use decorative packaging
  • Do not reuse damaged or weak packaging as your item will be less protected
  • Do not mark breakable items as "fragile" instead of carefully packaging
  • Do not use spherical tubes
  • Do not leave contents loosely packaged
  • Do not use fabric or cloth bags in case of exposure to the elements
  • Do not reuse packaging with labels attached